Refund Policy

Last Updated: July 1, 2023

This Refund Policy outlines the terms and conditions for refunds related to the purchase of Discount Emirates privilege cards. By purchasing our membership, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

1.1 Cooling-Off Period

We offer a 14-day cooling-off period from the date of purchase, during which you may request a refund if you have not activated or used your membership card. This period is designed to give you time to reconsider your purchase decision.

1.2 Unused Memberships

To be eligible for a refund, your membership must not have been activated or used in any way. Once a membership has been activated (either by accessing the digital card or using the physical card at any partner establishment), it is no longer eligible for a refund.

1.3 Technical Issues

If you experience technical issues that prevent you from accessing or using your membership benefits, please contact our customer support team before requesting a refund. We are committed to resolving any technical issues promptly.

2. Refund Process

2.1 How to Request a Refund

To request a refund, please contact our customer service team through one of the following methods:

  • Email: refunds@discountemirates.org
  • Phone: +971 4 123 4567
  • Online Form: Available in your member account dashboard

Please include the following information in your refund request:

  • Your full name
  • Membership number
  • Date of purchase
  • Payment method used
  • Reason for requesting a refund

2.2 Processing Time

Refund requests are typically processed within 5-7 business days from the date of approval. Once processed, it may take an additional 3-10 business days for the refund to appear in your account, depending on your payment provider or banking institution.

2.3 Refund Method

Refunds will be issued using the same payment method that was used for the original purchase. For example:

  • Credit/Debit Card Payments: Refunded to the same card
  • Bank Transfers: Refunded to the originating bank account
  • Digital Payment Services: Refunded to the same account

3. Refund Deductions

3.1 Processing Fee

A processing fee of AED 50 will be deducted from all refunds to cover administrative costs. This fee is non-negotiable and applies to all refund requests.

3.2 Physical Card Production

For Premium and Elite memberships that include physical cards, an additional AED 75 will be deducted if the physical card has already been produced, even if not delivered or used.

4. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  • The 14-day cooling-off period has expired
  • The membership has been activated or used
  • The request is based on dissatisfaction with specific partner offers or discounts
  • The request is due to changes in personal circumstances (e.g., relocation, financial situation)
  • The membership was purchased as part of a promotional offer clearly marked as non-refundable

5. Special Circumstances

5.1 Service Unavailability

If Discount Emirates permanently ceases operations or substantially reduces its service offering (defined as a reduction of more than 50% of partner establishments), members may be eligible for a prorated refund based on the remaining membership period.

5.2 Medical Circumstances

In cases of serious medical conditions that prevent a member from using their membership, we may consider refund requests on a case-by-case basis. Supporting medical documentation will be required.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes indicates your acceptance of the new Refund Policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

Discount Emirates LLC
Office 1205, Al Moosa Tower 2
Sheikh Zayed Road, Dubai, UAE
Email: refunds@discountemirates.org
Phone: +971 4 123 4567